Privacy Policy
Effective Date: December 18, 2025
This Privacy Policy was updated to reflect current business practices.
Big Mo’s Smoke Shop (“Big Mo’s,” “we,” “us,” or “our”)
operates the website https://bigmosmokeshop.com
(the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information
when you visit or make a purchase from our Site.
1. Information We Collect
Personal Information You Provide
When you visit the Site, create an account, place an order, or contact us, we may collect:
- Name
- Billing and shipping address
- Email address
- Phone number
- Order and purchase history
- Account login information
- Date of birth and age-verification information (when required for legal compliance)
Payment Information
Payments made on our Site are processed securely by third-party payment processors.
We do not store or have access to full credit card numbers or financial account details.
Sensitive Personal Information
Certain information used for age verification, such as government-issued identification details,
may be considered sensitive personal information under applicable privacy laws.
We do not store such identification images and use related information only as necessary
to verify age, prevent fraud, and comply with legal requirements.
Automatically Collected Information
When you browse our Site, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited and interaction data
- Cookies and similar tracking technologies
This information helps us improve our website, security, and customer experience.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate order confirmations, shipping updates, and customer support messages
- Verify eligibility to purchase age-restricted products
- Improve our website and services
- Prevent fraud and enhance security
- Comply with legal obligations
3. Age Restriction & Age Verification
Our products are intended for adults aged 21 and over. Access to our website and the ability to
purchase products may require age confirmation and verification.
Age Gate
When you first visit our Site, you may be required to confirm that you are at least 21 years of age before accessing
age-restricted content. This confirmation is used to help prevent underage access and does not, by itself,
complete a purchase or create an account.
Checkout Age Verification
At checkout, we may use additional age-verification measures to confirm eligibility to purchase age-restricted products.
This process may require you to provide personal information such as your name, date of birth, and, in some cases,
government-issued identification information (for example, details from a driver’s license).
Age verification may be performed by us and/or by third-party service providers acting on our behalf.
Information provided for age verification is used solely to confirm age and identity, comply with legal obligations,
and help prevent fraud.
We do not store or retain images of government-issued identification.
Age verification is performed by third-party service providers acting on our behalf,
and any identification information is processed solely for verification and compliance purposes.
4. Cookies & Tracking Technologies
We use cookies to:
- Remember user preferences
- Enable essential site functionality
- Analyze website traffic and performance
You may disable cookies through your browser settings; however, some features of the Site may not function properly.
5. Third-Party Services
We may share personal information with trusted third-party service providers only as necessary to operate our business,
including payment processing, age verification, shipping and fulfillment, website hosting, analytics,
and customer communication services.
- Payment processors
- Age verification and identity verification service providers
- Shipping and fulfillment providers
- Website hosting and analytics services
- Email and customer communication platforms
These third parties are authorized to use your information only as needed to provide their services.
6. Sharing Your Information
We do not sell or rent your personal information.
We may disclose information:
- To comply with legal requirements or law enforcement requests
- To protect our rights, property, or safety
- In connection with a business transfer (e.g., merger or sale of assets)
We do not sell personal information as defined under California law.
7. Data Retention
We retain personal information only as long as necessary to fulfill orders, maintain customer accounts,
and comply with legal, tax, or regulatory requirements.
8. Your Privacy Rights
California Residents
If you are a California resident, you may have the following rights under applicable privacy laws:
- Request access to the personal information we collect about you
- Request deletion of certain personal information
- Request correction of inaccurate personal information
- Request information about how your personal information is used or shared
- Opt out of the sale or sharing of personal information, as defined by law
- Not be discriminated against for exercising your privacy rights
To exercise these rights, please contact us using the information below. We may require verification of your identity
before processing requests.
General Rights
You may:
- Access, update, or delete your account information
- Opt out of marketing communications at any time
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
While no system is completely secure, we work diligently to protect your data.
10. Embedded Content & Third-Party Links
Our Site may include embedded content (such as videos or social media features).
These third-party websites may collect data about you according to their own privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Big Mo’s Smoke Shop
Email: su*****@************op.com
Physical Store:
2009 W. Foothill Blvd., Suite A
Upland, CA 91786
Please note: the physical store cannot assist with online order inquiries.
Privacy requests may be submitted by email. We may need to verify your identity before completing your request.