Returns
We accept returns for new and unopened items within 7 days of the delivery date. A refund will be issued to the original form of payment after the items have been inspected, and please allow 3-5 business days for processing after the items have been delivered back to us.
Please email us at bi***@bi************.com or through our Contact Form explaining the reason for the return.
We will provide you with a return shipping label. Return shipping fees are at our discretion and are on a case by case scenario. Shipping fees will be deducted from the refund amount.
We do not process exchanges, and you will need to place a new order for the items you’d like.
Refunds are issued for the original purchase price.
Gifts:
Gift Cards cannot be returned. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit towards the account after the return. If the item was not marked as a gift and shipped to you, a refund will be issued to the original purchaser.
Tobacco:
No Return Policy for Tobacco Products
Due to the nature of tobacco products and regulatory health guidelines, all sales of tobacco products are final. This includes but is not limited to cigarettes, cigars, wraps, blunts, crushed tobacco, leaves, e-cigarettes, vaping products, smokeless tobacco, and any related accessories.
We are unable to accept returns or exchanges for the following reasons:
• Health and Safety: For sanitary and health-related reasons, once tobacco products leave our facility, they cannot be resold or reused.
• Regulatory Compliance: Federal, state, and local regulations prohibit the resale of opened or unused tobacco products.
Please carefully review your order before completing your purchase. If you have questions or concerns about any product prior to ordering, feel free to reach out to our customer service team for assistance by emailing us at bi***@bi************.com .
In the unlikely event that you receive a damaged or incorrect product, please contact our customer service within 48 hours of receipt to discuss potential resolutions.
Thank you for understanding and complying with our policy to ensure the safety and satisfaction of all our customers.
Warranty
Pod Systems & Mods:
Our policy includes a 7-Day warranty from the date of delivery. You will need to file a warranty claim with the manufacturer if more than 30 days have passed.
We only warranty internal component defects and do not include wear and tear, misuse, accidental damages, leaking, or any other external components.
You have the option of a replacement or a refund back to the original form of payment. We are only able to provide a one time warranty on the item.
Disposable Vapes:
Warranties on disposable vapes are at the discretion of Big Mo’s Smoke Shop and are on a case basis.
Please send an email to bi***@bi************.com or use our Contact Form explaining the issue as soon as possible. We will take into consideration when the vape was purchased, quantity, and your explanation prior to determining if the device is defective.
If it is determined that the device is defective, we will issue a refund back to the original form of payment.
No exchanges or replacements for disposable vapes.
What is covered:
Dead on arrival
Auto-firing
Leaking on arrival
What is not covered:
Flavor
Longevity / puff count
Misuse
Items not covered under warranty:
Replacement Coils
Replacement Pods
Replacement Glass
Tanks, pod tanks, and atomizers
Drip Tips
E-Juices
Hemp edibles, blunts, joints, and cartridges
Please keep all defective devices until after contacting us. We may request proof in the form of video and/or photos for the items to be sent back for inspection prior to approving the warranty.
